Home » Blog » The Complete Guide To Interpersonal Communication Skills
Interpersonal communication forms a major part of our lives. How often have you asked your colleague, “Hey, how are you doing today?” or your mother, “What’s for dinner?” or your sister, “Are you coming with me?” Well, it’s all interpersonal communication. Humans are wired in a way that we strive to connect. Without connection, our purpose gets lost. Take a moment and think. How many times did you interact today? What was it about? Was it verbal, or was it just a blink? Whatever it was, I’m sure, the number must be high.
Humans are a social species that is hardwired to connect. Aside from food, water, and safety, the most crucial requirements we must meet, according to Maslow’s Hierarchy of Needs, are love and belonging. Our yearning for interpersonal interactions, closeness, connection with others, and integration into a group are all part of this. Our general well-being increases and we live a more fulfilling life when these requirements are met. Not only this but even in the workplace, interpersonal communication forms one of the major elements of our connections. Managers constantly interact with their teammates to establish a connection and form a strong bond with their team.
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Interpersonal communication is the exchange of information between two or more interdependent people either in a verbal or non-verbal format. The exchange of information includes the exchange of ideas, thoughts, feelings, emotions, and more. In a workplace, commonly used interpersonal communication includes daily meetings, client interactions, employee communications, performance review, and team meetings. These communications occur in the form of verbal interactions, calls, meetings, virtual meetings, emails, memos, and some lunch break chats.Features of Interpersonal communication:
Personal Development: Interpersonal communication skills facilitate personal development. When leaders are able to communicate well in an organisation, their interpersonal qualities like feedback, empathy, delegation, and gratitude improve, which in turn helps them develop themselves.
Problem Solving: Problems are the part and parcel of any orgaisation. Everyday new problem comes up within a team, within projects and even in the organisation as a whole. Interpersonal communication skills help managers and leaders in solving problems. It helps them in understanding the problem and finding apt solutions. For example, if any employee is unable to complete a task in hand, good interpersonal communication skills will help the manager solve the problem by providing a tool or an exercise that is only possible with the help of communication.
Higher Productivity: According to workplace communication statistics, 86% of employees and executives blame company failures on a lack of efficient collaboration and communication. Teams that communicate effectively, on the other hand, can enhance their productivity by up to 25%. Employee productivity is directly proportional to effective interpersonal communication.
Conflict Management: 81% of the employees said that misunderstanding occurs regularly, sometimes, or occasionally in their workplace. Conflict during discussion is sometimes mistakenly regarded as invariably destructive and is to be avoided at all costs. In order to resolve conflict, interpersonal communication skills become crucial. They help the leader in formulating strategies that use communication to soften the crucial matters.
Building Trust: 99.1% want to be a part of a company that promotes open and honest communication. Trust is at the heart of relationships. We rarely develop or maintain positive relationships with people of whom we are suspicious or wary. Lack of trust forms one of the major reasons for poor management and poor performance. Employees feel that they are not a part of the organisation and their performance is highly affected. Interpersonal communication skills improve trust and workplace communication between employees and managers.
Enhance Teamwork: Employee teamwork is highly important to 37% of workers. Interpersonal communication skills help the team to coexist in a cordial manner. Jealousy, positions, salary all become minor and team becomes the major. So, interpersonal communication skills help the team exist together and enhance their productivity.
Listen to them carefully while they are communicating rather than being consumed by your own agenda. Try to participate in the conversation.
A powerful communicator always shows respect and consideration to the other person in a way they take turns. Balance your listening and speaking abilities while in a conversation. Always remember that you should let the other person speak.
Being an effective communicator includes protecting privacy, keeping the other person’s confidence by keeping the information private, and not sharing the information with others.
The last rule that effective conversationalists follow is to engage in ethical dialogue. When conversational partners engage in ways that are real, empathic, confirming, present, equitable, and supporting, ethical dialogue happens. All of these qualities do not have to be present in every conversation. While it would be hurtful if your closest friends were untrustworthy, there are times when you don’t need or even want to know what people really think.
Humorous messages are intended to make people laugh. Do you appreciate having “fun” chats that make you laugh? The majority of people do. Conversational partners may feel more united and satisfied after having a humorous chat. Laughing together can help alleviate bad emotions and foster a sense of community.
Communication is both a major determinant of human identity and a main means of expressing who we are. Interpersonal communication is the source of our sense of personal identity. We come into the world with no distinct sense of self and rely on others to define us. Learn to communicate and connect in the best possible way.
Interpersonal communication is the verbal or nonverbal transmission of information between two or more interdependent people. Information exchange encompasses the interchange of ideas, thoughts, feelings, and emotions, among other things. Daily meetings, client interactions, employee communications, performance reviews, and team meetings are all examples of interpersonal communication in the workplace.
There are six elements of Interpersonal communication that help in an effective communication channel. They are as follows:
Interpersonal communication helps an individual in many ways in a workplace. Some of them are as follows:
Interpersonal communication takes place between two or more interdependent people (one person’s activity having an effect on the other) who are ‘linked’ in some way.
Inherently, interpersonal communication is relational. This implies that communication occurs within a relationship and has an impact on the connection.
Body language, body posture, eye contact, and facial expression are examples of nonverbal and spoken interpersonal communication.
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